Damaged merchandise must be reported within 3 days of receipt of goods. Request for refunds must be made within 30 days of receipt of goods, NO EXCEPTIONS. Refunds are for purchased goods only, SHIPPING IS NON-REFUNDABLE. Partially used boxes/bags are NON-REFUNDABLE. FREE bonus bottles have no cash value and may not be returned for a cash refund. Mail Return To: Lifespan Nutrition, 1502 Foothill Blvd Suite 103, La Verne, CA 91750. A refund will be issued within 10 working days once return is received. All refunds will be credited back to the credit card used at the time of purchase. Thank you.