Damaged merchandise must be reported within 3 days of receipt of goods. Request for refunds must be made within 30 days of receipt of goods, NO EXCEPTIONS. Refunds are for purchased goods only, SHIPPING IS NON-REFUNDABLE. Partially used boxes/bags are NON-REFUNDABLE. FREE bonus bottles have no cash value and may not be returned for a cash refund. Mail Return To: 10170 W Tropicana Ave 156-390, Las Vegas, NV 89147. A refund will be issued within 10 working days once return is received. All refunds will be credited back to the credit card used at the time of purchase. Thank you.